Frequently Asked Questions
Discover everything you need to know about our artisanal collections and services.
What is the shipping timeframe for international orders?
We offer worldwide shipping via premium couriers. International orders typically arrive within 3-7 business days, depending on customs processing and your specific location.
How can I return an item that doesn't fit?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags and designer packaging intact to be eligible for a full refund.
Are your products authentic?
All items sold on our official e-store are 100% authentic Ann Demeulemeester products, crafted with the highest standards of materials and poetic construction.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How should I care for my Ann Demeulemeester garments?
Due to the delicate nature of our fabrics and intricate tailoring, we recommend professional dry cleaning or following the specific care instructions found on the internal garment label.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately to ensure prompt delivery. Please contact our customer service team as soon as possible if you require any changes, though we cannot guarantee modifications once the shipping process has begun.